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Full Bars Media

Privacy Policy

Effective August 16, 2026

This Privacy Policy explains how Full Bars Media (“Full Bars Media,” “we,” “us,” or “our”) collects, uses, and protects information when you use our media ordering, production, and delivery portal and related services (the “Services”). By using the Services, you agree to the practices described here.

Information we collect

We collect information you provide directly and information generated as you use the Services:

  • Account information — your name, company, email address, and the market you work in (residential or commercial).
  • Contact details — including a mobile phone number you provide so we can send you updates about your orders and shoots.
  • Order and production data — property addresses, shoot dates, services requested, and the media files we produce and deliver to you.
  • Payment information — processed by our payment provider; we do not store full card numbers on our servers.
  • Usage information — pages viewed, actions taken, and (for some public and client sessions) masked session recordings of mouse movement and clicks, some of which are collected using cookies as described below. We use this to operate and improve the Services. Form fields are masked. Staff-only pages and vendor token links are not recorded. We do not use recordings for advertising.

How we use your information

We use the information we collect to:

  • Create and manage your account and process your orders and bookings.
  • Coordinate production, schedule shoots, and deliver your media.
  • Send you transactional communications — order confirmations, shoot reminders, status updates, delivery notifications, and invoices — by email and, where you have provided a mobile number, by SMS text message.
  • Provide customer support and respond to your requests.
  • Maintain the security of, and improve, the Services.

Cookies and similar technologies

Our public website and portal use cookies — small files stored by your browser — and similar technologies. We use them in two ways:

  • Strictly necessary cookies. These keep you signed in, maintain your cart and session, and secure the Services. The Services cannot function without them, so they are not optional.
  • Analytics cookies. We use Google Analytics to understand how visitors find and move through our site so we can improve it, which sets cookies named _ga and _ga_<id>. We also use PostHog for product analytics and the masked session recordings described above; it sets a cookie beginning ph_ to recognize a returning browser.
  • Advertising cookies. We advertise our services online and use Google Ads to measure which ads lead to bookings and enquiries. This sets a conversion-linker cookie named _gcl_au and may allow Google to show you our ads on other sites.

You can control cookies through your browser settings, including blocking or deleting them; blocking strictly necessary cookies will break parts of the portal. You can opt out of Google Analytics on any site using Google’s browser opt-out add-on, and you can turn off personalized advertising in your Google Ad Settings. We do not sell your personal information for money. Some privacy laws define “selling” or “sharing” broadly enough to cover advertising cookies like the one described above; if you would like us to stop that use for your visits, contact us at support@fullbarsmedia.com and we will honor the request.

Some browsers send a “Do Not Track” signal. Because there is no common standard for how sites should respond to it, our Services do not currently respond to those signals. The browser controls and opt-outs described above remain available.

SMS / text messaging program

If you provide a mobile phone number, Full Bars Media may send you SMS text messages related to your account and your orders — for example, booking confirmations, appointment and shoot reminders, production status updates, and notifications that your media is ready. These are transactional, account-related messages tied to services you have requested.

  • Message frequency. Message frequency varies and depends on your activity with us — for example, the number of orders and shoots you have in progress.
  • Message and data rates may apply. Message and data rates may apply according to your mobile carrier plan.
  • Opt out. You can opt out of SMS messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and then stop sending SMS messages to that number. You may continue to receive email communications and can still use the Services.
  • Help. For help, reply HELP to any message or contact us at support@fullbarsmedia.com.
  • Carriers are not liable for delayed or undelivered messages.

We do not share your mobile phone number or your SMS consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to deliver the messaging described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with the service providers that help us operate our messaging program, as described below.

How we share information

We do not sell your personal information. We share information only in these limited circumstances:

  • Service providers. With vendors who process data on our behalf to run the Services — for example, our hosting and database provider, our email delivery provider, our SMS/text messaging provider, our payment processor, and our analytics and advertising providers, including PostHog (usage analytics and session recordings). These providers may only use the information to perform services for us. As stated above, mobile numbers and SMS consent are never shared for third-party marketing.
  • AI-assisted media production. When our staff uses Listing Unlock to produce a requested listing video, we may send listing facts, the approved script, music direction, and other generation inputs to ElevenLabs to create narration and music for that video.
  • Your brokerage or organization.If you access the Services through a brokerage or organization account, we may share order and account information with that organization’s administrators.
  • Legal reasons. When required to comply with law, enforce our agreements, or protect the rights, safety, and property of Full Bars Media, our clients, or others.
  • Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.

Data retention

We retain account and order information for as long as your account is active and as needed to provide the Services and meet our legal obligations. Delivered media files are subject to a storage retention window; you may be offered the option to extend storage. Raw production files are internal and are purged on a rolling schedule after delivery.

Security

We use administrative, technical, and physical safeguards designed to protect your information, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

  • Update your account details at any time from your account settings.
  • Opt out of SMS messages by replying STOP, as described above.
  • Request access to, correction of, or deletion of your personal information by contacting us. We will respond consistent with applicable law.

Children’s privacy

The Services are intended for businesses and professionals and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of the Services after an update means you accept the revised Policy.

Contact us

If you have questions about this Privacy Policy or our data practices, contact us at support@fullbarsmedia.com.